Popular Plumbing (JJK Commercial Pty Ltd, ABN 60 640 871 236, trading as Popular Plumbing) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you contact us or submit an enquiry, we may collect your name, phone number, email address, suburb/location, and details about the plumbing service you need.

How we collect it

We collect information directly from you — through our website enquiry forms, phone calls, emails and messages. We also collect anonymous website usage data through cookies and analytics tools (see below).

Why we use it

We use your information to respond to your enquiry and provide quotes, schedule and carry out work, follow up on your job, send you relevant updates, and improve our services and website.

Cookies and tracking

Our website uses cookies and third-party tools such as Google Analytics, Google Ads and Meta (Facebook) to understand how visitors use our site and to measure our advertising. These may collect anonymous information such as your IP address, device and browsing behaviour. You can disable cookies in your browser settings.

Disclosure

We do not sell your personal information. We may share it with trusted service providers who help us run our business (such as our customer-management and scheduling software), only so they can perform services for us, and where required by law.

Data security

We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Access and correction

You can request access to the information we hold about you, or ask us to correct it, by contacting us using the details below.

Complaints

If you have a concern about how we've handled your information, please contact us and we'll work to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Popular Plumbing (JJK Commercial Pty Ltd)

Email: [email protected]

Phone: [your number]

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

Last updated: July 2026